In a recent interview, Amazon
Founder Jeff Bezos made following statement (18:22): “The main job of a senior
leader is to identify 2 or 3 important ideas and then to enforce great
execution against those big ideas. And the good news is, the big ideas are
usually incredibly easy to identify.” For anyone who has dabbled in innovation,
this may sound like a strange statement. If identification of big ideas is
really that simple, why isn’t everybody running with one? Is there a catch
here? Or, was Bezos just joking? Let’s explore this in this article.
Here is the context. Bezos is answering the question, “Can
you predict what Amazon will look like ten years from now?” He first points out
that the observable Amazon could change quite a bit. Nobody could have
predicted ten years ago that Amazon Web Services (AWS) would be a significant
contributor to Amazon business. Then he mentions that hopefully the core
approach involving customer obsession, willingness to invent and long term view
(patience & accepting failures as a path to success) would remain the same.
This is where he makes the statement that big ideas are incredibly easy to
identify.
What are the three big ideas for Amazon consumer business? They
are: Low prices, fast delivery and vast selection. Of course, that’s the dream
of any retailer. And it’s known for a long time. Bezos stresses that “big ideas
should be obvious.” Now, let’s de-layer this a bit.
First, let’s notice that when Bezos spells out these ideas,
they get presented as questions. E.g. How do we always deliver things a little
faster? How do we reduce our cost structure so that we can reduce our prices
lower? etc. So what Bezos refers to as big ideas in this context, are actually big challenges.
In fact, I would call them strategic challenges. And as Bezos says, they are
usually stable over time. He is also quick to add following caveat: It is hard
to maintain a firm grasp on the obvious at all times. Little things can
distract from the obvious.
I have been talking to senior leaders for the past decade. And I am not convinced that they know what their big challenges are. Or at least they haven’t been able to articulate them in a clear manner. Perhaps, Bezos is right. Every senior leader knows the big challenges. However, the caveat, the little distractions, is creating a cloud of confusion. And leader is losing focus on the strategic challenges. I don’t know. What do you think?
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