Set-up with the kids |
Agastya Hubli centre |
Lab in a box |
Idea box at Agastya |
Workshop for lab equipment |
Catalyzing innovation stamina, design thinking, and mindfulness
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Set-up with the kids |
Agastya Hubli centre |
Lab in a box |
Idea box at Agastya |
Workshop for lab equipment |
Last month I got an opportunity to watch Bertolt Brecht’s play “The life of Galileo” at Ranga Shankara, Bangalore. The play was directed by Prakash Belawadi. In one of the scenes, the curator (Director as we would call him today) of the University of Padua storms into Galileo’s house. It is night and Galileo and his friend Sagredo are watching the sky through a telescope. The curator is upset because Galileo had falsely claimed authorship of the invention of telescope and got his salary raised by 500 scudi. Now, the curator has discovered that telescopes made in Holland are available on any street corner of Italy for a few scudi. Galileo is not upset with this news at all. In fact, he seemed happy to hear it and smiles. Why did Galileo smile in spite of the fiasco?
Did Galileo really lie? Yes. He falsely claims that the telescope is the fruit of his seventeen years of research. He had heard about the basic idea of telescope invented in Holland. He improves upon it and claims authorship. After the curator leaves Galileo explains to Sagredo, “Virginia (his daughter) will soon need a dowry. She is not intelligent. And then, I like to buy books. And I like to eat decently. It’s when I am eating that I get most inspiration.” Galileo wanted to savour a good life and he chose to capitalize on the telescope idea. Did Galileo smile because he could fool the authorities and get his salary hiked? Nope. Then what was it?
By 1610 (this Galileo incident), Copernicus’ mathematical model of heliocentric system (Sun at the centre) was 60 years old. However, it had not gained support from Astronomers because it clashed with the Church view that the Earth is at the centre of the universe and there was no evidence to support it. In 1600 (10 years earlier), Giordano Bruno, another Italian astronomer was burned to death by the civil authorities because he had supported Copernican view. Opposing Church was a game with high stakes.
With the help of telescope, Galileo had been able to observe the sky in more detail. For example, he studied four smaller planets near Jupiter one of which vanished after a few days. That concluded that the planet was revolving around Jupiter and not around the Earth. There was no scaffolding that was holding the universe up as the Church claimed. What was even more significant was that with telescopes being sold at street corners in Italy, anybody could verify what Galileo was observing. In Galileo’s words in the play, “The temptation offered by such a proof is too great. Most succumb to it, and in the long run-all”.
In other words, telescope had taken the experimentation capacity of average people to a completely new height. Unlike Bruno, Galileo can make claims which anyone can observe and check it for himself. This idea perhaps tickled Galileo and he smiled.
You can also watch this scene in the 1975 movie “Galileo”. It begins with the song:
No one’s virtue is complete:
Great Galileo likes to eat.
You will not resent, we hope,
In the innovation leadership workshop I facilitated last month, we had a panel discussion on “Managing big bets”. During this discussion we got an opportunity to listen to Dr. Ashwin Naik, CEO, Vaatsalya, Dr. Ishwar Parulkar, Chief Systems Architect, Cisco and Jayesh Badani, CEO, Ideaken. Here is a summary of our discussion with Ashwin. I will summarize the other two discussions over the next few weeks.
Dr. Ashwin Naik (second from the left in the photo) is the Co-Founder and CEO of Vaatsalya, India’s largest hospital network catering to tier-II and tier-III towns. Started in 2005, Vaatsalya hospitals today are in 17 towns in Karnataka and Andhra Pradesh. He shared his experience from starting of the itch to scaling the business and his guiding philosophy in working through the challenges.
You can find the interview here.
The questions that got discussed were:
1. Where did the itch begin?
2. Did you see it as a big bet right from the beginning?
3. Did you visualize that you will be in 50 towns?
4. What happened in the early phase – say in the first six months or a year?
5. Did the image of who your customer is undergo any change? If so, what change?
6. What kinds of attributes do you use today to define your customer?
7. Why do you need to segment market in healthcare? Like you said, why can’t anybody be your customer?
8. What would be a couple of turning points in this journey?
9. How did you get local practitioners to join you in a place like Hubli?
10. What are your fears?
11. Vaatsalya has innovated on the business model. But once the business model is established, does Vaatsalya have to innovate?
12. How about innovation from the customer experience dimension – from the time customer enters to when he leaves after treatment?
13. Do you ever feel like quitting? How do you handle it?
14. What are your insights on building champions in the organization?
15. Suppose an idea comes from a housekeeper. How do you ensure it is not getting killed?
Mahatma Gandhi was a master experimenter. However, when we ask, “How good was he in building experimentation capacity?” the answer isn’t so obvious. To begin the exploration, it makes sense to start with the basic requirement of building experimentation capacity – Right to Experiment (RTE). It is about giving permission to others to perform experiments.
Why is right to experiment important? Experimentation is at the heart of innovation. If you want to foster a culture of innovation, you would need more people come up with ideas and the perform experiments to test various assumptions associated with the ideas. How did Gandhi view this in his Ashram? Let’s start with his first Ashram – Tolstoy Farm in South Africa.
Tolstoy Farm operated under strict rules. What to eat and what not to eat, what mode of transport to use to go outside the farm, what time to sleep etc. was already decided. The rule was that if are traveling outside the commune for an errand or shopping trip for the commune then you could travel by train, third class. However, if you are going out for personal reason, it had to be walking. Gandhi still had legal cases and used to walk 21 miles to visit Johannesburg.
In one incident a young man made fun of two girls at Tolstoy Farm. Gandhi ‘as a warning to every young man’ cut long hair of the two girls. Manilal, Gandhi’s son, was already a teenager. He hadn’t undergone any formal education. And he wasn’t permitted to either. In fact, in a letter written to Manilal from a prison in South Africa, Gandhi justifies his position. Gandhi writes, “I know too that you have sometimes felt that your education was being neglected. … I have been reading Emerson, Ruskin and Mazzini. I have also been reading the Upanishads. All confirm the view that education does not mean a knowledge of letters but it means character building”. Note that the person preaching this is himself educated in England. In the words of Gandhi’s biographer Louis Fischer, the letter effectively said, “Your life remains tied to mine; you cannot go your own way.” Manilal, in fact, wanted to become a lawyer or a doctor. In short, you had little scope of experimentation if you were at Tolstoy Farm. Gandhi was by then 40 years old.
Fast forward a decade and now Gandhi and his followers are living at Sabarmati Ashram. Gandhi writes about his wife Kasturbai, “Ba takes tea in spite of the fact that she lives with me. She also takes coffee. I would even lovingly prepare it for her.” So looks like there is some change in the attitude. Maganlal Gandhi was running a laboratory performing khadi experiments at the Ashram and reporting his findings at Young India newsletter. In fact, an open challenge was announced in 1919 for “the spinning wheel capable of turning out yarn five times the quantity turned by the common wheel”. The winner was to get Mr Rewashanker Jhaveri’s prize of Rs. 5000. Six entries were received from places like Baroda, Sialkot, Beneras etc.
Fast forward a couple of more decades and now the khadi movement had evolved into All India Village Industries Association (AIVIA). On December 30, 1938, Gandhi went to Wardha to inaugurate Magan Museum. Apart from khadi-related models, the exhibits included miniature models of various types of oil presses and contraptions used in paper making and oil-pressing and leather tanning industries. Gandhi said, “I would like you to regard the Magan Museum and the Udyog Bhawan not as the old curiosity shop, but as a living book for self-education and study”.
Looks like Gandhi’s view on RTE evolved. It started with no RTE at Tolstoy Farm to a couple of selected disciples experimenting at Sabarmati to a group experimenting at AIVIA. However, it never became his forte. I haven’t come across his concern that not enough people at his Ashram or in India are experimenting. But I could be wrong. Perhaps it is difficult to excel as a solver and a capacity builder at the same time. What do you think?
Sources:
Louis Fischer, The life of Mahatma Gandhi, HarperCollins, 2009.
D. G. Tendulkar, Mahatma: Life of M K Gandhi, volume 5 1938-1940, Govt of India.