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Sunday, December 17, 2023

Learning from innovation dashboards visible through annual reports

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Innovation means different things to different sectors and these differences get reflected in how they present their innovation dashboards. ...
Thursday, November 30, 2023

Journey mapping tips from Tony Fadell, the father of iPod

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Journey mapping is one of my favorite tools to capture customer, employee, partner’s experience journey and identify gaps to enhance it furt...
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Thursday, November 16, 2023

8-steps after 10-years: Why bother building participation?

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It has been 10 years since the publication of our book “ 8-steps to innovation ”. During this time, we got the opportunity to share the fram...
Thursday, October 5, 2023

Strategic management of technology and innovation 2023: A reflection

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Last June to August I got an opportunity to teach the course “ Strategic management of technology and innovation ” again at IIM Bangalore. I...
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Tuesday, September 5, 2023

Tracing mindfulness word to its Pali/Sanskrit counterparts: Sati and Vipassanā

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In my workshops on mindfulness , it is common to get the question, “How is the mindfulness you teach related to Buddhist practices?” So far,...
Sunday, July 16, 2023

Journey mapping: illustrated through Dunzo’s order-tracking experience

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Whether you are eating, sleeping, gaming, commuting, or working, you are having an experience. And designing richer experiences is the core ...
Sunday, June 18, 2023

Becoming a zombie, one day at a time: A Kazuo Ishiguro depiction from Living (2022 film)

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This is how Mr. Williams (Bill Nighy), a senior bureaucrat, narrates how he came to live like a zombie to his former colleague Miss Harris (...