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Thursday, November 30, 2023

Journey mapping tips from Tony Fadell, the father of iPod

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Journey mapping is one of my favorite tools to capture customer, employee, partner’s experience journey and identify gaps to enhance it furt...
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Thursday, November 16, 2023

8-steps after 10-years: Why bother building participation?

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It has been 10 years since the publication of our book “ 8-steps to innovation ”. During this time, we got the opportunity to share the fram...
Thursday, October 5, 2023

Strategic management of technology and innovation 2023: A reflection

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Last June to August I got an opportunity to teach the course “ Strategic management of technology and innovation ” again at IIM Bangalore. I...
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Tuesday, September 5, 2023

Tracing mindfulness word to its Pali/Sanskrit counterparts: Sati and Vipassanā

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In my workshops on mindfulness , it is common to get the question, “How is the mindfulness you teach related to Buddhist practices?” So far,...
Sunday, July 16, 2023

Journey mapping: illustrated through Dunzo’s order-tracking experience

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Whether you are eating, sleeping, gaming, commuting, or working, you are having an experience. And designing richer experiences is the core ...
Sunday, June 18, 2023

Becoming a zombie, one day at a time: A Kazuo Ishiguro depiction from Living (2022 film)

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This is how Mr. Williams (Bill Nighy), a senior bureaucrat, narrates how he came to live like a zombie to his former colleague Miss Harris (...
Tuesday, May 16, 2023

Sensing and solving: two modes of mind and the solving mode bias

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Whether you are driving on the road, walking on the pavement, or eating in a restaurant by the side, you are likely to be in the solving mod...
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